Shipping is free nationwide.

Orders are typically processed within 1-2 business days (Monday-Friday). Once shipped, delivery times vary depending on your location. Most orders arrive within 7-12 business days. Once your order has been shipped, you will be emailed a tracking number.

If you realize within 6 hours of completing your order that your shipping address is incorrect, please contact us so we can update the information. Please note that we cannot change your shipping address once your item has been shipped.

If you receive a product that is different from the one you ordered, you may keep the product or contact our customer service and we will promptly send you the correct product.

If you receive a damaged or faulty item, please contact our customer service team at mitashe.service@gmail.com within 7 days of receiving the item, and provide your order number and details of the problem, and we will arrange a replacement or refund immediately.

Please contact customer service via email and provide the relevant order information, and we will issue you a receipt.

If you're not satisfied with your purchase, you can request a refund within 30 days of receiving your order. To begin the return process, contact our customer service team at mitashe.service@gmail.com with your order number and reason for return. We'll provide you with a return authorization number and instructions on how to ship your item.

You can only return or exchange a product if the product you receive is defective or if the product you received is different from the product you purchased.

[Return conditions]
・If the delivered product is defective (initial defects only)
- If you contact us within 30 days after delivery - If the product is deemed "unused" according to our standards - If the product still has accessories, tags, product tags, boxes, etc. attached

There is no restocking fee for returns, however, you will be responsible for return shipping costs unless the return is due to our fault or mistake.

We offer payment options such as Visa, Mastercard, American Express, Discover, JCB, Diners Club, Maestro and PayPal to make your shopping experience convenient and secure. Feel free to choose.

Thank you for your interest and support of Mitashe. Please rest assured that your card details are never stored on our servers and all payments are processed securely via HTTPS. If you have any further questions, please contact us and we will provide you with a detailed answer.

The privacy and security of your details is our number one priority. We implement security measures to protect your data. Your personal information is encrypted and protected using security protocols to prevent access and unauthorised use.